RETURN POLICY
1. RETURN POLICY IN CASE OF DAMAGED PRODUCT(S):- If the User receives a
Product that is damaged or defective or there exists any deficiencies in
the Product, or the User is dissatisfied with the Purchase of the Product
has missing parts or accessories or is different from their description
on the product detail page on the Platforms (attributable to, and
accepted by us after due verification at its sole discretion), a User may
initiate a request for returning the Product on the Platforms. The User
shall initiate such requests for a return not later than 7 (seven) days
from the date on which he/she received the delivery of the Product.
- The user subject to
conditions can cancel the Order before its dispatch from WinMagic’s
store.
- Return will be processed
only if, it is determined that the product was not damaged while in your
possession.
- The User shall make sure
that the Product to be returned is in its original condition (with
brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card,
and all the accessories therein)
- Products may not be
eligible for return in some cases, including cases of buyer’s remorse
such as incorrect model or color of the product ordered or incorrect
product ordered.
- Products marked as
“non-returnable” on the product detail page cannot be returned.
- Additional information is
not required to return an eligible order unless otherwise noted in the
category-specific policy. Return of product will take place within 10
(ten) days after the complaint is raised.
2. MODIFICATION OF ORDER
- To modify an order, you can
drop a mail at support@winmagictoys.com__ and we shall revert to the
same; the order can only be modified till the order is not dispatched;
please note that the allowing a modification is at the sole discretion of
WinMagicToys;
- Reviewing of order placed,
adjustment, change or modification of order, can be done through our
customer care department by sending e-mail on support@winmagictoys.com, subject to receipt of
full payment against such modified orders.
- If you wish to review or
adjust your purchase, please revert to the confirmation email and follow
the instructions therein. Please note that you may be charged for your
cancellation in accordance with the price difference if any after
reviewing, alteration, and adjustment.
3. REFUND POLICY
- If the payment method,
which you used to make the payment (such as credit/ debit card) at the
time of purchase, is no longer valid, you can drop a mail at
support@winmagictoys.com and we shall revert to the same;
- We will send you an e-mail
asking you to call us and provide your name and new account details.
After we receive these details, refund will be initiated.
- Further, should the User
have used more than 1 (one) payment option for the purchase of Products
on the Platforms, WinMagic Toys shall process all refunds through a
Payment Option (as defined in the Fee, Payment and Promotions Policy)
WinMagic Toys deems fit, in its sole discretion, to process such
refunds.
- Return of or refund for
purchased Products shall not be entertained by WinMagic if:
a. The said Product has been already used.
b. That the labeling, branding material, price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;
c. That the serial number/item code/bar code of the Product, as applicable, does not match WinMagic’s records.
d. That the accessories delivered with the Product (such as chargers, Remote, user manuals, etc) are not returned along with the Product, in an undamaged condition.
e. That there are any dents, scratches, tears, or any other damage to the Products or any part thereof.
f. That the gifts accompanying the purchased Product have not been returned, or upon being returned, show signs of being used or defective; or if the Product has been rendered defective or unusable.
- If the User receives a
Product that is damaged or defective or there exists any deficiencies in
the Product, or the User is dissatisfied with the Purchase of the Product
has missing parts or accessories or is different from their description
on the product detail page on the Platforms (attributable to, and
accepted by us after due verification at its sole discretion), a User may
initiate a request for returning the Product on the Platforms. The User
shall initiate such requests for a return not later than 7 (seven) days
from the date on which he/she received the delivery of the Product.
1.
g. Pricing:
- 1. Prices
for products are described on our Platforms and are incorporated into
these Terms by reference. All prices are in Indian rupees. Prices,
products, and Services may change at our discretion.
CANCELLATION POLICY
CANCELLATION OF ORDERS- A User is permitted to
fully or partially cancel order/s prior to its dispatch from WinMagic
Toys, free of cost
- To cancel items that aren’t
dispatched yet:
- Go to Your Orders
- Select the item you want to
cancel and click Cancel items
*Note: Your order can be cancelled instantly within 2 hours and a refund will be processed to your original payment method, if the payment was already made
- Learn more about refund
processing timelines below:
PAYMENT METHOD
REFUND TIME-FRAME
CREDIT CARD-DEBIT CARD
7 – 10 Business Days
NET BANKING ACCOUNT
7 – 10 Business Days
UPI Linked Bank Account
7 – 10 Business Days
- If the standard time frame as mentioned in the above table has expired and you have still not
received the refund, please contact your bank for more information.
Refunds will not be processed in cash but only through online
transactions
- Please note cancellation of
a Product will affect the internal rating of the customer and impact
loyalty program benefits
- If your order is already
delivered: Once the order is delivered it cannot be canceled and return
shall be processed based on the Return policy;
- Order Cancelled by WinmagicToys: Winmagic Toys reserves the right to cancel the order placed by a User, Or Delay The Order on account of events including without limitation insufficient product stock, Force-Majeure Events, inter-alia. In such a situation, the User shall be given 100% refund in case of a pre-paid payment.
GRIEVANCE REDRESSAL:- If any Other Party(s) has any grievance, comment, question or suggestion regarding any of our Services, please contact our customer service at support@winmagictoys.com If any Other Party(s) has any questions concerning these Terms of Use, or anything related to any of the foregoing, we can be reached at the contact information available from the following hyperlink: Contact us at support@winmagictoys.com
- 1. Prices
for products are described on our Platforms and are incorporated into
these Terms by reference. All prices are in Indian rupees. Prices,
products, and Services may change at our discretion.
- BY USING THE PLATFORM/S, YOU ACCEPT AND AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT.
